Can I keep my clothes in my dresser?
It is best to empty your dresser.You can keep some clothing in your dresser. Please do not overfill you your dresser. If it is a really heavy oak dresser, then our guys would appreciate it being emptied. Drawers with loose items such as change or jewellery will have to be emptied. Particle bored or Ikea type dresses have to be emptied. Having extra weight in them puts to much pressure on their already week structure.
Do you protect my furniture when you move it?
We will protect your furniture with our heavy duty storage blankets and secure all items for transport. We also carry shrink wrap if your items need an extra layer of protection. Don't worry, your stuff is safe with us.
What happens if my items are damaged during the move?
If there is an inexpensive item damaged then we will cover the cost right away. If there is an expensive item damaged then we would have to use our cargo insurance.
What happens if my home is damaged during the move?
We will fix any cosmetic damage to walls, floors, and ceiling. Structural damage if not easily fixed, this type of damage will be subcontracted out through our insurance agent or a settlement will be arranged.
Do you protect my hardwood floors, carpet, or tile?
Yes we will protect all your hardwood, tile floors and carpet with our floor runners when we get to your home at no extra cost. If you need full carpet shield we offer that as well for a small fee. Our goal is to make your move stress free. Your home is safe with us.
What size is your truck?
We offer two different size trucks to serve you. Our trucks range from 16' to a 30' box length. The 16' box can hold an average apartment. The 30' box can hold an average 1200 square foot home.
Do your prices change on the weekends?
We have the same price every day of the year. No surprises!
Do you have any hidden fees?
There are NO hidden fees when you hire us. We are upfront and honest when we do our estimates.
What form of payment do you accept?
We accept cash, debit, credit card payments or e-transfers
Do you charge fuel on top of the hourly rate?
We only charge fuel if we are going more than 30km outside of Red Deer, Alberta. Fuel is included for all local moves large or small.
Will you disassemble and reassemble my bed?
Yes we can disassemble and reassemble all standard beds. Custom made beds or baby cribs will need to be disassembled before we arrive, and then we will move them with care to your new home.
Do you move pianos?
We only move small to medium size pianos that are under 52 Inch tall. When it comes to large upright pianos, grand and baby grand pianos, we would recommend hiring a piano specialist. These specialists focus solely on pianos and they can tune them after the move.
Do you provide a senior citizen discount?
Yes, we offer 5% seniors discount.
What don't you move?
Here is a list of things that we do not usually move:
Do I have to be there during the move?
We do require someone to be there during the move. If you can not be there, you can have a friend or family member oversees the move.